Shipping

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

COVID-19

In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. All orders are sent daily. Please allow for extra time on your deliveries due to the pandemic and its effect on deliveries. We reserve the right to extend delivery time in the event that we are required to close for a period or Australia Post timeframes

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

The following links are to assist with estimating some countries T+D’s. 

NZ | https://www.customs.govt.nz/personal/online-shopping/

Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

 TRACKING YOUR DELIVERY

Once your order has been packed and left our warehouse, you will receive a SMS with your tracking number by Australia Post.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

US Orders